Frequently Asked Questions                 

How do I submit my photograph and order form?
         U.S. POSTAL Mail     OR   Email Attachment
U.S. Postal Mail:
  • The traditional U.S. Postal Service.  Send your photograph (s), completed order
 form and payment to:
                                               Silk N' Touch
                                               2088 Monday Drive
                                               Elgin, Illinois  60123    USA

Email Attachment:                   silkntouch@sbcglobal.net

  • Order forms must be completed, signed and payment method designated and
                       Faxed to Silk N Touch for processing.          Fax:  1-847-429-9385
  •  Email the.jpg file of your pet's photograph (s) as an email attachment.
  •  In the Subject Line:
                       Pet Name - .JPG Attachment for Order (Your Name Here)
  •  In the Body of Email:
                       Notate a message in the body of the email stating that your order was faxed
                       to the Silk N Touch office.  Remember to list your contact information:  
                                               (Name, Address, Phone, Cell).
                            
Am I able to add more than one pet companion to the "Photo's of Remembrance"
print?
  • Yes, for an additional fee, you are able to add up to 3 additional companion photos to  this
    treasured printed piece.

Am I able to substitute my own personal verse instead of the Rainbow Bridge
Poem?
  • Yes.  However, there is a minimal charge for this substitution. (See pricing on order form).

What size photograph is best for processing?
  • Good -         3" x 5 "
  • Better -     4" x 6"
  • Best  -      5" x 7"

Will my mailed photo(s), be returned?
  • We will do everything in our power to return your original photograph(s) to you unharmed with your
    "Photos of Remembrance" print / order.

How long does it take to receive my order?
  • The usual turn around time for order delivery is averaging 3 weeks from the time the order form
    and payment are processed.

If I received a gift certificate for the Gold Package, will I be able to upgrade to the
Platinum Package?
  • Yes.  You will only be required to pay the difference between the package upgrades.

Do you give group discounts?
  • Yes, group discounts are based on a special request  basis.  All you will need to do is fill out the
    contact us page and we will contact you about your inquiry.

Do you take order outside of the United States?
  • Yes, arrangements can be made for order requests from outside of the United States.   Please
    send your inquires to us using the Contact Us Form OR email  your inquiry to:    
                                           
                                                           memories @silk-n-touch.com      
Photos Of Remembrance                                                                                                                                                              
                                                                                                                                         by Silk N'Touch                                  Established in 1987